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You can return any item for a refund / replacement within 30 days of receiving your original order.
Please, note that the address mentioned in the website is NOT a return address. To return, you need to contact us at firstname.lastname@example.org to get detailed return instructions before sending any products back.
Please note that we are not responsible for the costs of returning the items to us unless we delivered the item to you in error.
Please note that in the following cases, the item is not subject to return/refund:
Financial compensation will be applied in the following cases:
In case of not cooperating with the carrier company (ex. refusing the order upon delivery, not collecting in cases when the carrier company cannot deliver the parcel, not providing necessary information or documentation to the carrier company) (for single and dual bands 30%, for tri-band and five-band 20%).
All products being returned must be in their original condition with no scratches, dents, or other damage. All original items must be returned, including, but not limited to, antennas, cables, components, manuals, and undamaged packaging.
The refund process may take from 2 to 6 weeks once we get your package at the fulfillment center, inspect your return and complete your refund.
COVID19 UPDATE: Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products after they have been delivered, we are forced to temporarily cease all refunds and returns, for the safety of our customers and associates alike.